Returns

Return/Exchange Policy, Shipping & Privacy

If you're not happy, we're not happy. We gladly accept returns or exchanges of items that are unworn, unwashed, and in their original packaging within 30 days of delivery. In order to receive a full refund, we ask that your returned items be intact and free of any signs of wear.

We will process your returns within 1-2 weeks and issue your refund using your original payment method. Just follow our steps to get your return started and issue credit back on your card.

steps

Replace the item in the packaging in which it was received. This is the original brand packaging in which the item was wrapped, not the box or bag in which the items were shipped.

Please include a note why your returning the item(s)  that has your name, contact information, order number, and what you would like (exchange or refund) and any other information we may need.

If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy packaging to prevent in transit damage to the item. We are not responsible for damage to products in transit back to us.

To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured, and traceable method (such as UPS, FedEX, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary.

Please write your order # on the outside of the shipping box or envelope so we can process your return faster.

Address package to be shipped to:

Ci Wear Returns

18375 Ventura Blvd.

Suite 739

Tarzana, CA 91356

Terms & Conditions

Original shipping and handling fees are not refundable.

Merchandise found damaged and/or soiled with obvious wear or with any of the original tags removed will be subject to a 25% processing fee and issued store credit.  Items returned after 30 days will be accepted at our discretion and issued store credit.

Please note:

Ci Wear refuse any return if it does not meet the Return Guidelines.

Clearance, special sale items, and Free Gifts with Purchase are final sale and non-returnable.

If you have questions or concerns prior to returning items, please call Customer Care at (213) 283-9906 or best to contact us via email at contactus@ciwear.com.

Shipping Policy

Orders generally ship out within 1-2 business days.

Not all products are available and in stock at time of ordering. If we are out of stock or expect a delay in shipping your order, we will contact you by email. If you would like to see if a product is available, feel free to email contactus@ciwear.com. Orders are generally shipped via the United States Postal Service (USPS) first class or priority mail. International orders are generally shipped first class or in a priority mail flat rate envelope depending on the country. If you would prefer to have an order sent through a specific company, we will be happy to work with you.  International buyers are responsible for applicable taxes and custom fees.  There is no refund on shipping fees

Privacy Policy

Ci Wear^TM respects the privacy needs and concerns of our customers. This Privacy Policy is to inform you about what kinds of information we collect about you, how we use it, with whom it is shared and the choices you have regarding our use of that information. We will not obtain personally identifying information about you unless you choose to provide such information to us voluntarily, whether at our retail stores, on line, through mail order or other promotional activities.

Collection of Your Information

Instances where personally identifiable information may be gathered include registrations (for example, registration on our website), and purchases made on our website, at our stores or by mail order. The types of personally identifying information we collect may include contact information (e.g., name, postal address, email address and phone number), credit card and ID verification information (such as credit card number) as well as other relevant information.

When you visit us online, we also may collect certain non-personally identifiable information, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and customize your shopping experience with Ci Wear^TM.

Use of Your Information

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We use the personally identifiable information you provide to respond to any of your questions about our products and services, and for a variety of marketing and promotional purposes. By providing your personally identifiable information to us, you expressly agree to receive this information. We do not sell our information, lists, or other personal information to outside sources.

Release of your information

We may release personally identifying information when we believe release is appropriate to comply with law or legal process (e.g., in response to a court order, subpoena or a law enforcement agency's request) or to protect the rights or property of Ci Wear, LLC, our users, our marketing partners or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. In addition, in the event that all or substantially all of Ci Wear, LLC's stock and/or assets are transferred or sold to another entity, we may transfer personally identifiable information to the acquiring entity.

Cookies

Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognize you when you pay a repeat visit to our website. Cookies let us personalize your shopping experience based on your preferences. We also offer certain features that are only available through the use of a "cookie." Cookies can also help us provide information which is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you will not be able to submit an order online. Please be aware that if you link to another site from the Ci Wear^TM website, you may encounter cookies or other similar devices placed by third parties. We do not control the use of cookies by third parties. The Google Analytics Advertising Features have been implemented on this site.  Ci Wear use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together for remarketing and demographic purpoes. Ci Wear visitors can opt-out of the Google Analytics Advertiser Features use, through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out). We encourage you to visit Google Analytics' if you desire to opt-outs for the web.

Security

We do not store your credit card number in your membership file or order history. If you wish to change an already placed order, please call us at (213)283-9906 or email us at contactus@ciwear.com

Other Legal Notices

Our Privacy Policy applies only to Ci Wear, LLC and not to other companies' or organizations' sites to which we link or to which you otherwise provide your information. Accessing third party websites or sources requires you to leave our website. We do not control those third party websites or any of the content contained therein and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, their content, policies, failures, promotions, products, services on or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those websites. Ci Wear, LLC encourages you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

We reserves the right to change this Privacy Policy at any time. We may change this Privacy Policy from time to time based on your comment, changes in the law and our need to accurately reflect our data collection and disclosure practices. If we make such a change, we will post a notice on our website, at which time you will be able to "opt out" of these new practices by contacting us. If you are concerned about how your information is used, please check our website periodically to review our current Privacy Policy. Also your continued viewing of or use of our website and your continued transaction of business with Ci Wear, LLC following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.  Ci Wear^TM is committed to treating your personal information in a confidential manner. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and maintain data security, and correctly use the information we collect.

If you have any questions or comments please e-mail: Contactus@ciwear.com

Ci WearTerms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Ci Wear, LLC. The collective work includes works that are licensed to Ci Wear, LLC. Copyright 2003, Ci Wear, LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ci Wear, LLC or purchasing Ci Wear, LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ci Wear, LLC or to purchase Ci Wear, LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ci Wear, LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Ci Wear, LLC used in the site are trademarks or registered trademarks of Ci Wear, LLC. Victory KoreDry used in the site are trademarks or registered trademark of Victory KoreDry.  IPhone is a trademark of Apple Inc., registered in the U.S. and other countries.

Patent

Ci Wear retains the rights to use U.S. Patent 9,242,093 in its manufacturing of shirts.

Warranty Disclaimer

This site and the materials and products sold on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Ci Wear, LLC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ci Wear, LLC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Ci Wear, LLC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. 

Limitation of Liability

Ci Wear, LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ci Wear, LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

To the full extent permitted by applicable law, Ci Wear, LLC, its affiliates and employees will not be liable for any loss or damage of any kind arising from or related, directly or indirectly, to the use of, or inability to use, either the Website or any information, content or other materials contained therein, including, but not limited to, general, indirect, special, incidental, consequential, exemplary or punitive damages, even if Ci Wear, LLC had been advised of, knew or should have known of the possibility of such damages. If any part of this limitation of liability is found to be invalid or unenforceable for any reason, then the aggregate liability of Ci Wear, LLC, its affiliates and employees shall be limited to the amount paid by you to Ci Wear, LLC, if any, for accessing the Website. At no time and in no event shall Ci Wear, LLC, it’s affiliates or its employees' total liability to you for all damages in any one or more causes of action, whether in contract, tort (including, but not limited to, negligence) or otherwise, exceed the amount paid by you to Ci Wear, LLC, if any, for accessing the Website.

Except as otherwise specifically provided herein, we make no representations or warranties, express or implied, including to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose, about our product or product design or about your device.  Ci Wear, LLC is a uniquely designed shirt that has the capability to conceal electronic devices.  YOU ARE SOLEY RESPONSIBLE FOR ANY ITEMS PLACED IN THE POCKETS OF THE SHIRTS AND USE OF ANY ELECTRONIC DEVICES SHOULD BE DONE IN ACCORDANCE TO THEIR MANUFACTURER’S SPECIFICATIONS. We do not warrant that our shirt design will work for all devices or that it will work under all conditions.  We are not responsible for any valuables lost or damage which may occur including, but not by way of limitation, through your use or misuse of our shirts.

Waiver and Release of Liability

By purchasing our shirts, the customer, on behalf of himself or herself, and his or her heirs, executors and administrators, hereby waives and releases any and all rights and claims for damages, including, but not limited to, the loss of his or her sound processors, electronic devices, or any other item of personal property, that the Customer may have against the Released Parties for any and all injuries suffered by Customer as a result of wearing our shirts.

Typographical Errors

In the event that a Ci Wear, LLC product is mistakenly listed at an incorrect price, Ci Wear, LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ci Wear, LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ci Wear, LLC shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ci Wear, LLC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

Ci Wear, LLC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ci Wear, LLC.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ci Wear, LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ci Wear, LLC products) must be commenced within one (1) year after the claim or cause of action arises. Ci Wear, LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Ci Wear, LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Ci Wear, LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Ci Wear, LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Ci Wear, LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Ci Wear, LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Ci Wear, LLC in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless Ci Wear, LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, Ci Wear, LLC may link to sites operated by third parties. However, even if the third party is affiliated with Ci Wear, LLC, Ci Wear, LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ci Wear, LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ci Wear, LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).