If you're not happy, we're not happy. We gladly accept returns or exchanges of items that are unworn, unwashed, and in their original packaging within 30 days of delivery. In order to receive a full refund, we ask that your returned items be intact and free of any signs of wear.
We will process your returns within 1-2 weeks and issue your refund using your original payment method. Just follow our steps to get your return started and issue credit back on your card.
Address package to be shipped to:
Ci Wear Returns
18375 Ventura Blvd.
Tarzana, CA 91356
Terms & Conditions
Original shipping and handling fees are not refundable.
Merchandise found damaged and/or soiled with obvious wear or with any of the original tags removed will be subject to a 25% processing fee and issued store credit.
Items returned after 30 days will be accepted at our discretion and issued store credit.
Ci Wear refuse any return if it does not meet the Return Guidelines.
Clearance, special sale items, and Free Gifts with Purchase are final sale and non-returnable.
If you have questions or concerns prior to returning items, please call Customer Care at (213) 283-9906 or best to contact us via email at firstname.lastname@example.org.
Orders generally ship out within 1-2 business days.
Not all products are available and in stock at time of ordering. If we are out of stock or expect a delay in shipping your order, we will contact you by email. If you would like to see if a product is available, feel free to email email@example.com. Orders are generally shipped via the United States Postal Service (USPS) first class or priority mail. International orders are generally shipped first class or in a priority mail flat rate envelope depending on the country. If you would prefer to have an order sent through a specific company, we will be happy to work with you. International buyers are responsible for applicable taxes and custom fees. There is no refund on shipping fees
Collection of Your Information
Instances where personally identifiable information may be gathered include registrations (for example, registration on our website), and purchases made on our website, at our stores or by mail order. The types of personally identifying information we collect may include contact information (e.g., name, postal address, email address and phone number), credit card and ID verification information (such as credit card number) as well as other relevant information.
When you visit us online, we also may collect certain non-personally identifiable information, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and customize your shopping experience with Ci WearTM.
Use of Your Information
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We use the personally identifiable information you provide to respond to any of your questions about our products and services, and for a variety of marketing and promotional purposes. By providing your personally identifiable information to us, you expressly agree to receive this information. We do not sell our information, lists, or other personal information to outside sources.
Release of your information
We may release personally identifying information when we believe release is appropriate to comply with law or legal process (e.g., in response to a court order, subpoena or a law enforcement agency's request) or to protect the rights or property of Ci Wear, LLC, our users, our marketing partners or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. In addition, in the event that all or substantially all of Ci Wear, LLC's stock and/or assets are transferred or sold to another entity, we may transfer personally identifiable information to the acquiring entity.
We do not store your credit card number in your membership file or order history. If you wish to change an already placed order, please call us at (213)283-9906 or email us at firstname.lastname@example.org
Other Legal Notices
Ci WearTM is committed to treating your personal information in a confidential manner. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and maintain data security, and correctly use the information we collect.
If you have any questions or comments please e-mail: Contactus@ciwear.com