Return/Exchange Policy, Shipping & Privacy

If you're not happy, we're not happy. We gladly accept returns or exchanges of items that are unworn, unwashed, and in their original packaging within 30 days of delivery. In order to receive a full refund, we ask that your returned items be intact and free of any signs of wear.

We will process your returns within 1-2 weeks and issue your refund using your original payment method. Just follow our steps to get your return started and issue credit back on your card.

 Steps

  1. Replace the item in the packaging in which it was received. This is the original brand packaging in which the item was wrapped, not the box or bag in which the items were shipped.
  2. Please include a note why your returning the item(s) that has your name, contact information, order number, and what you would like (exchange or refund) and any other information we may need.
  3. If the item was shipped to you in a box, please return it to us in a box. If you do not have the original box, please use a sturdy packaging to prevent in transit damage to the item. We are not responsible for damage to products in transit back to us.
  4. To ensure the package arrives back to us safely and that you are credited, please use a pre-paid, insured, and traceable method (such as UPS, FedEX, Certified mail or another method) where you receive a shipping slip that can be used to trace the delivery. Overnight shipping is not necessary.
  5. Please write your order # on the outside of the shipping box or envelope so we can process your return faster.

    Address package to be shipped to:

    Ci Wear Returns

    18375 Ventura Blvd.

    Suite 739

    Tarzana, CA 91356

     

    Terms & Conditions

    Original shipping and handling fees are not refundable.

    Merchandise found damaged and/or soiled with obvious wear or with any of the original tags removed will be subject to a 25% processing fee and issued store credit.

    Items returned after 30 days will be accepted at our discretion and issued store credit.

    Please note:

    Ci Wear refuse any return if it does not meet the Return Guidelines.

    Clearance, special sale items, and Free Gifts with Purchase are final sale and non-returnable.

    If you have questions or concerns prior to returning items, please call Customer Care at (213) 283-9906 or best to contact us via email at contactus@ciwear.com.

    Shipping Policy 

    Orders generally ship out within 1-2 business days.

    Not all products are available and in stock at time of ordering. If we are out of stock or expect a delay in shipping your order, we will contact you by email. If you would like to see if a product is available, feel free to email contactus@ciwear.com. Orders are generally shipped via the United States Postal Service (USPS) first class or priority mail. International orders are generally shipped first class or in a priority mail flat rate envelope depending on the country. If you would prefer to have an order sent through a specific company, we will be happy to work with you. International buyers are responsible for applicable taxes and custom fees. There is no refund on shipping fees

     Privacy Policy

    Ci WearTM respects the privacy needs and concerns of our customers. This Privacy Policy is to inform you about what kinds of information we collect about you, how we use it, with whom it is shared and the choices you have regarding our use of that information. We will not obtain personally identifying information about you unless you choose to provide such information to us voluntarily, whether at our retail stores, on line, through mail order or other promotional activities.

    Collection of Your Information

    Instances where personally identifiable information may be gathered include registrations (for example, registration on our website), and purchases made on our website, at our stores or by mail order. The types of personally identifying information we collect may include contact information (e.g., name, postal address, email address and phone number), credit card and ID verification information (such as credit card number) as well as other relevant information.

    When you visit us online, we also may collect certain non-personally identifiable information, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and customize your shopping experience with Ci WearTM.

     Use of Your Information

    We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. We use the personally identifiable information you provide to respond to any of your questions about our products and services, and for a variety of marketing and promotional purposes. By providing your personally identifiable information to us, you expressly agree to receive this information. We do not sell our information, lists, or other personal information to outside sources.

     Release of your information 

    We may release personally identifying information when we believe release is appropriate to comply with law or legal process (e.g., in response to a court order, subpoena or a law enforcement agency's request) or to protect the rights or property of Ci Wear, LLC, our users, our marketing partners or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. In addition, in the event that all or substantially all of Ci Wear, LLC's stock and/or assets are transferred or sold to another entity, we may transfer personally identifiable information to the acquiring entity.

    Cookies

    Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognize you when you pay a repeat visit to our website. Cookies let us personalize your shopping experience based on your preferences. We also offer certain features that are only available through the use of a "cookie." Cookies can also help us provide information which is targeted to your interests. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on our site and you will not be able to submit an order online. Please be aware that if you link to another site from the Ci WearTM website, you may encounter cookies or other similar devices placed by third parties. We do not control the use of cookies by third parties. The Google Analytics Advertising Features have been implemented on this site. Ci Wear use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together for remarketing and demographic purpoes. Ci Wear visitors can opt-out of the Google Analytics Advertiser Features use, through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI's consumer opt-out). We encourage you to visit Google Analytics' if you desire to opt-outs for the web.

    Security

    We do not store your credit card number in your membership file or order history. If you wish to change an already placed order, please call us at (213)283-9906 or email us at contactus@ciwear.com

    Other Legal Notices

    Our Privacy Policy applies only to Ci Wear, LLC and not to other companies' or organizations' sites to which we link or to which you otherwise provide your information. Accessing third party websites or sources requires you to leave our website. We do not control those third party websites or any of the content contained therein and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, their content, policies, failures, promotions, products, services on or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those websites. Ci Wear, LLC encourages you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.

    We reserves the right to change this Privacy Policy at any time. We may change this Privacy Policy from time to time based on your comment, changes in the law and our need to accurately reflect our data collection and disclosure practices. If we make such a change, we will post a notice on our website, at which time you will be able to "opt out" of these new practices by contacting us. If you are concerned about how your information is used, please check our website periodically to review our current Privacy Policy. Also your continued viewing of or use of our website and your continued transaction of business with Ci Wear, LLC following the posting of any changes to this Privacy Policy will signify your assent to any such changes or amendments. This Privacy Policy is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

    Ci WearTM is committed to treating your personal information in a confidential manner. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and maintain data security, and correctly use the information we collect.

    If you have any questions or comments please e-mail: Contactus@ciwear.com

    Sincerely,

    Ci Wear